Reduce repeated questions and time spent searching. We build and operate an internal AI assistant around your knowledge, with source links and access controls your team can trust.
We connect knowledge sources, maintain retrieval and permissions, review unanswered questions, and improve answer quality. Your document owners approve policy changes; we keep the assistant working against those approved sources as your business changes.
Operations deliveryStart with a baseline for time to a supported answer, unresolved questions, and answer correction rates. Agree the definitions and review period, then check quality and effort alongside the result. These are candidate measures for your engagement, not claimed results.
Company knowledge is spread across shared drives, wikis, email threads, ticket histories and the memory of a few long-serving people. Search inside each tool matches exact words, while people ask in their own words. An AI assistant reads the question, finds the passages that answer it across those sources, and writes a short reply.
Two things decide whether staff come to trust it. The answer must show where it came from, with a link to the document and the section, so the reader can check it in seconds. And it must respect access: if a person cannot open a file in the drive, the assistant must not quote that file to them.
Think of it as help with finding and drafting. Decisions based on what it finds, such as approving an expense or replying to a client, stay with the person who asked.
These problems rarely show up in a demo. They appear in the first weeks of real use, so we test for them before launch.
Last year's policy and this year's both match the question. Without dates and owners on documents, the assistant may quote the wrong one.
Two teams wrote different answers. The assistant should show both and say they conflict, instead of quietly picking one.
If documents are copied into a separate index without their access rules, salary sheets can surface in a general search. Access has to follow the original records.
A reply with no link teaches people to stop checking. We treat a missing source as a failed answer.
Plain-language search across your sources, returning links to the right documents. The simplest version, and sometimes all a team needs.
A short written reply built from the matching passages, with each point linked to the document it came from.
The assistant drafts the client reply or the ticket update and a person sends it. Anything that would change a record waits for approval.
Yes, and we would insist on it. Each answer links to the documents and passages it used.
Yes. The assistant follows the permissions of the underlying records, so finance documents stay with finance.
That is agreed during scoping: which AI provider is used, where documents are stored and indexed, and what is retained. As with all our work, you own your data and accounts; see ownership and handover.
Tell us about your goals and what is holding your business back.