A customer test-drives a car in March, books it in April, returns for a first service in the summer and asks about an extended warranty at year end. If each conversation starts from nothing, the dealership looks as though it has forgotten them. We build the software that keeps that history in one piece.
A walk-in, a call or a web lead is logged once, with the model of interest and the sales consultant who owns it. The test drive is booked against an available demo vehicle.
Booking amount, finance and insurance paperwork, accessories and the delivery date sit on one record, so the delivery team isn’t caught out by a missing document on the day.
The customer books a slot online or by phone. The service advisor opens a job card with the vehicle’s earlier visits already on screen.
Insurance renewal, extended warranty and service package dates are known from the sale. They should prompt a call from the right person instead of waiting for the customer to ask.
Feedback, the next service due and any work the customer postponed return to the customer record, where the next person can find them.
If the pressing issue is enquiries going cold, SmartBDM may solve it before any custom work begins. It is our own AI-first CRM: a consultant’s calls, notes and WhatsApp chats with a buyer stay on that buyer’s lead, while AI tidies the record after each conversation, suggests a follow-up and highlights leads at risk of going cold. There is no charge for it, any number of consultants can use it, and the mobile app suits people who spend the day on the showroom floor.
Many franchised dealers must use the manufacturer’s dealer management system for vehicle orders, warranty claims and parts. New software then sits around it: a booking front end, a follow-up tool, reports across outlets. We check what data the DMS lets you take out before scoping anything.
Independent workshops, multi-brand groups and used-car businesses often have nothing that fits. A custom tool for job cards, estimates, parts and vehicle history can become the main record.
Yes. Access and reporting follow your outlet structure, so a branch manager sees their branch and the owner sees all of them.
They can, through a properly approved WhatsApp Business setup and timing rules you choose. Customers should be able to reply to move the slot.
Yes, on a tablet or phone. Additional work found during the service can be photographed, estimated and sent to the customer for approval before the technician starts on it.
That depends on your agreements with the manufacturer, so read them first. In anything we build for you, the code and data are yours; see ownership and handover.
Where AI can help a sales team follow up, and where people should stay in charge.
Read more Business needOnline slots, reminders and rescheduling for service bays and test drives.
Read more IndustryAnother trade where the record follows the product long after the sale.
Read moreWe’ll find the point where their history gets lost and suggest what to fix first.